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Recognized as the Customer's Choice in 2023
Recognized as Leader for Enterprise, Fall 2023.
Named as a Most Recommended product of 2023
Trusted by teams at
What is Zoho Assist?
Zoho Assist empowers businesses across the globe with secure cloud-based remote support and remote access software to deliver top-notch customer support experiences. Establish secure, web-based, on-demand connections with remote PCs, laptops, mobile devices, and servers easily. Elevate your customer support experience with the industry’s best remote support solution.
Outsourced IT & MSP support
Provide attended remote support and remotely access computers anywhere in the world with ease, using our remote control software. With remote access software, you can manage remote computers efficiently and improve customer satisfaction.
Customer support
Provide attended remote desktop support to any Windows, Mac, Linux, iOS, Android, or Chromebook device. Establish remote PC access to troubleshoot faster and ensure customer satisfaction.
IT help desks
Empower your IT help desk with remote desktop support software to resolve customers’ issues. Speed up resolution time and deliver outstanding service.
850k+
Installations
11M+
Remote Sessions
M+
Global Customers
Zoho Assist for enterprises
Our industry-leading remote access solution is easily customizable, scalable, and reliable enough to support large and growing enterprises. Consult, customize, and onboard your users with extensive solutions, enterprise features, and integrations that fulfill all your remote access requirements.
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Why use Zoho Assist?
- Enterprise-grade security: TLS 1.2 and AES 256-bit encryption
- Faster implementation and deployment
- Quick adoption and easy to use
- No prior downloads needed for on-demand remote sessions
- No installation needed for technicians to start remote sessions
- Technicians can log into their accounts from any device to conduct remote sessions
- Privacy-focused remote management software
- Cross-platform support
Feature-rich remote assistance software for every scenario
Remote Support
Effortlessly troubleshoot remote computers or mobile devices via ad-hoc or on-demand sessions using our top-notch remote support application. Invite participants via email, SMS, or join links. Enable quick connections without prior installations, ideal for customer support technicians and Outsourced IT & MSPs needing reliable remote support.
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Remote Access
Enable unattended remote access for computers and mobile devices to monitor, maintain, and troubleshoot seamlessly, without requiring physical presence or user interaction. Use bulk deployment for easy setup across LAN and beyond. Zoho Assist supports Windows, Mac, Linux, Raspberry Pi, Android, and iOS for comprehensive remote access.
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Video Conferencing
Elevate your remote support experience with our secure online meeting and video conferencing software. Effortlessly host, record, and share online meetings, and broadcast video conferences. Engage and interact with your audience using our seamless and reliable web conferencing solution, designed to provide a professional, high-quality, and interactive experience every time.
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Remote Camera Sharing
Provide real-time, augmented reality-based remote assistance by accessing your customer's smartphone camera or smartglasses. Instantly troubleshoot plant machinery, servers, and more from your desk with our advanced AR tools and features. Enhance support efficiency and accuracy, by offering a cutting-edge solution for remote diagnostics and issue resolution.
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Diagnostic Troubleshooting Tools
Monitor and manage remote device status and configurations seamlessly, eliminating desk visits and minimizing downtime. Background access with over 10 diagnostic tools, including Command Prompt, Device Manager, Task Manager, Hardware, Groups, Registry editor, etc improves productivity, visibility, and support speed, while optimizing team uptime consistency.
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Customization
Tailor your Zoho Assist portal to reflect your company's branding by adding your logo, favicon, and customized email templates. Use custom domain mapping to create a branded portal URL. Enhance the portal's functionality and usability with our extensive range of SDKs, APIs, and Webhooks, ensuring a seamless and integrated remote assistance experience that aligns perfectly with your brand identity.
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Device compatibility
Windows
MacOS
Android
iOS
Linux
Raspberry Pi
Chrome OS
Security at the heart of everything
Zoho is committed to the security and privacy of our customers' data. This commitment is backed by a combination of comprehensive, enterprise-grade security features, as well as rigorous, recurring audits of our applications, infrastructure, and internal policies. This ensures your data is secure and your services are uninterrupted.
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The best remote access software for Enterprise
Zoho Assist has a secure and easy-to-use interface, and is a remote support tool that has been a game changer for our organization. We highly recommend Zoho Assist to anyone looking for a secure and efficient remote support solution.
Balamurugan E,
AGM-IT, Star Health and Allied Insurance Co. Ltd.
Security is paramount when dealing with remote connections in the maritime industry, and Zoho Assist’s stringent security measures give us peace of mind. We trust that our remote sessions are always secure, no matter where our ships are in the world.
Prema Salian,
Head of Cybersecurity, Infra & Emerging Technology, The Great Eastern Shipping Co. Ltd.
Zoho Assist was a product we thought would be great for using during the pandemic. Since the pandemic, nothing has reverted to the way it was before. We now use remote assist tools daily to do system admin work.
Joe A. Rasche,
Systems Admin II-Department of Computing and Cyber Security, Texas A&M University.
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Support that can be truly remote
Provide support on the go using the Zoho Assist mobile app. With this powerful, easy-to-use remote access app, your customers’ screens will fit right in your hand so you can deliver effective remote assistance from any location.
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What is remote access?
Remote accessing is the ability to connect to a computer remotely and gain control to resolve issues or install updates as needed. Technicians have the option to initiate a session immediately or schedule it for later. This allows for connecting with either a person on the other end or accessing unattended devices.
How does remote support work?
Remote support works by establishing a secure internet connection between the support provider and the end user's device, enabling real-time screen sharing and control for troubleshooting and issue resolution. Zoho Assist is free remote support software that facilitates communication and collaboration between the support provider and the user.
What are the types of remote access?
The types of remote access include:
- Virtual Private Network (VPN)
- Remote Desktop Protocol (RDP)
- Remote Access Software/Tools
- Web-based Remote Access
- Secure Shell (SSH)
Why do I need a remote desktop software?
Remote desktop software is a tool that helps you access and control remote systems. Without the need for the physical presence of a technician, issues can be resolved and driver updates can be installed quickly. Zoho Assist is easy-to-use remote access and support software that is customized to your needs.
What is remote desktop software?
Remote access software allows customer support technicians, technical support professionals, IT admins, and others to access remote devices from wherever they are. With the best remote desktop software, technicians will be able to initiate on-demand, web-based remote support sessions to remotely access, troubleshoot, and configure devices for unattended access, and then access them at any time.
What are the key features of remote access software?
With our remote access software, you can connect to remote computers at any time, from anywhere, and provide complete technical assistance to your customers. The free remote support tool has an array of crucial features, such as
- Screen Sharing
- Multi-monitor navigation
- Text, Audio, and Video chat
- Session Scheduling
- File Transfer
- Diagnostic Tools
- Self-Service Portal
Who can benefit from the remote support tool?
Large-scale enterprises with complex internal operations, IT firms wanting to connect their teams, MSPs aiming to provide instant assistance, and even a one person IT team can use remote support software to meet their requirements. Zoho Assist is user-friendly remote desktop software that enables you to initiate remote support or screen sharing sessions securely, whenever needed.
- Enterprise Support
- Remote Support for MSPs
- Enterprise Remote IT Support
- Remote Support for Personal Use
What are the benefits of remote access software tools?
Remote support tools offer numerous advantages, including increased efficiency through quick issue resolution, cost-effectiveness by eliminating the need for on-site visits, streamlined collaboration among team members regardless of location, enhanced security with robust features like encryption, improved customer support leading to higher satisfaction, and a flexible work environment promoting work-life balance. Additionally, 24/7 accessibility caters to global operations and clients in various time zones.
What real-life use cases does the remote access software serve?
- IT support: IT technicians can troubleshoot and resolve issues on users' computers remotely, saving time and elevating productivity.
- Remote collaboration: Team members can collaborate effectively, sharing desktops for presentations and joint problem-solving.
- Customer support: Diagnose and fix issues instantly from anywhere, boosting customer satisfaction and cutting support costs.
- Educational institutions: Academic trainers can easily assist students remotely, enhancing learning experiences.
- Telehealth: Offer remote medical assistance, ensuring timely care delivery for everyone.
How do I ensure that I choose secure remote access software?
Remote assistance software is secure if it's built on a set of robust security protocols and standards. Zoho Assist is a secure remote access software that provides a higher level of security, with two-factor authentication, 256-bit AES encryption, and more. It is also one of the industry's most reliable free remote assistance software, with an experienced team that's able to meet your requirements at all times.
How do I remotely access desktops using Zoho Assist?
- Go to assist.zoho.com and sign in to your Zoho Assist account
- Click the Start Now button to initiate a remote support session
- Share the session ID with the customer via email, invite link, or SMS.
- Once the user enters the session code on their desktop, you'll gain remote access to their computer; you can troubleshoot issues, perform updates, or provide assistance as needed.
How do I remotely access mobile phones using Zoho Assist?
- Go to assist.zoho.com and sign in to your Zoho Assist account
- Click the Start Now button to initiate a remote support session
- Direct your customer to download the Zoho Assist Customer application from the App Store or Google Play Store.
- Invite your customer to a remote support session by providing them with the session key, through email or SMS.
- Once the user accepts the invitation and grants permission, you'll gain remote access to their mobile phone, allowing you to troubleshoot issues or provide assistance remotely.
How do I choose the best remote access software in 2024?
With so many different free remote support software vendors on the market, choosing the best remote support software can be tricky and overwhelming. The best remote IT support software is one that allows both on-demand remote support and unattended access. Ideally, your remote access software should contain strong safeguards for your data, customization options that allow you to shape the solution to your needs, and an extensive feature list that helps your team troubleshoot faster.
Why Zoho Assist?
Zoho Assist is one of the top remote access software solutions on the market due to its wide variety of advanced features, multiple free and paid packages, and top-notch customer service. It is reliable remote support software that offers a wide range of remote support features under the free remote access package. It can be rebranded and can suit any business needs, as well as help you maintain an organized workflow.
Does Zoho Assist offer free remote support software?
Yes, Zoho Assist offers the best free remote desktop software and provides a variety of features for your business needs. It also offers affordable pricing for paid plans and a 15-day free trial.
